Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
The Superstar Asks A Little Girl To Sing “You Raise Me Up”. Seconds Later, I Can’t Believe My Eyes
The iconic performer’s audacious leap of faith will go down in entertainment history books.
All eyes were on the star in the limelight as the stage was prepared and the audience buzzed with excitement.
The superstar decided to share the spotlight with a naive, innocent little girl, and it was worth it!
The superstar reached out a welcoming hand to the young prodigy, whose pure charisma was ready to electrify the whole stadium, and a smile spread across their face as they did so.
With a mix of anticipation and anxiety, the girl cautiously made her way to the center of the stage, where soft applause shut the audience’s whispers.
Standing there for a split second, the young girl took in the bizarre reality of the scenario, microphone in hand.
The celebrity, seeing promise in this modest ability, filled the room with a feeling of unity. The superstar then encouraged the girl to show the world her talent.
All of the hearts in the room were surprised by her voice—her purity and its force. Beaming with delight, the superstar observed as the small child turned the stage into a magical playground.
A symphony of adoration resounded throughout the venue as the once-mute whispers rose to a crescendo of resounding ovation.
The girl’s voice was a surprising emotional power that shocked the crowd and kept their undivided attention. With every second, the small superstar not only met but surpassed every expectation, as each lyric she sung echoed through the hall.
Unexpectedly, the superstars found themselves sharing the limelight not merely as a gesture of kindness but also to recognize a rising star who had recently made her grand entrance into the world of show showbiz.
The audience’s reaction to the sudden display of genius was so moving that the applause eventually rose to a standing ovation.
A young girl, escorted by the famous star, brought the house down in the span of a few minutes, touching the lives of all who were there to hear it.
The remarkable impact of a superstar’s decision to share their stage with an aspiring performer, regardless of their age, was on full display, demonstrating the power of talent to change lives and the beauty of the moment.
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