On a rainy night, a very pregnant taxi driver stops to help a homeless, injured stranger, offering him a free ride to the hospital. But the next morning, she wakes to find a convoy of SUVs outside her house, with suited men waiting to share a truth that would change her life forever.
Cleo had been driving taxis for two years, and by now, she’d seen it all: late-night partiers stumbling home, families racing to catch flights, and remorseful businessmen smelling of cocktails and secrets. She’d heard countless stories, dried her fair share of tears, and learned to read people before they even stepped into her cab.
As she navigated the foggy streets, her back ached, and her unborn baby’s kicks pressed against her ribs—a reminder that her night shifts were becoming unbearable. But bills didn’t stop for anyone, so she whispered to her belly, “Just a few more hours, love. Then we can go home to Chester.” She imagined her orange tabby, Chester, sprawled on her pillow at home, shedding fur everywhere as her only true companion.
Her mind drifted back to the heartbreak she’d endured only five months ago. She had excitedly shared the news of her pregnancy with her husband, Mark, only to learn he’d been unfaithful with his secretary, Jessica, who was also expecting. Within weeks, Mark left and drained their bank account, leaving Cleo to work endless shifts to provide for the baby alone.
Late one night, just three weeks before her due date, Cleo’s attention was caught by a lone figure struggling along the highway’s shoulder, drenched by the rain. Even from afar, he looked injured and desperate. He staggered in tattered clothes, one arm held to his chest as he dragged himself forward. Cleo knew she should keep driving, especially at eight months pregnant, but her instincts overruled caution. Rolling down her window, she called out, “Are you okay? Need help?” The stranger, visibly shaken and bloody, pleaded, “I just need to get somewhere safe.”
Without hesitation, Cleo unlocked her doors, and he collapsed into the backseat. She quickly realized they were being followed as headlights flooded her mirror. The stranger urged her to drive faster, and Cleo’s adrenaline kicked in, navigating the winding streets with the skill of a seasoned driver. Finally, she lost the trailing car and brought her passenger to the hospital. As he thanked her, she thought little of her good deed, returning home exhausted and ready for a quiet morning.
But that morning was anything but quiet. Cleo awoke to the rumble of engines outside and peeked out her window to see a dozen sleek black SUVs lining her street. Men in suits formed a perimeter around her home, and Cleo’s heart raced, wondering if she’d unwittingly helped a criminal the night before. Opening the door cautiously, she was met by a man in an expensive suit who introduced himself as James, head of security for the Atkinson family.
“Last night, you helped their son, Archie,” he explained. The name Atkinson meant little to Cleo until she realized they were the Atkinsons—the billionaire family with a tech empire. Their son had been kidnapped three days earlier, and the ransom set at 50 million dollars. She had saved Archie on the side of the road without knowing it.
Archie explained, “They moved me last night, and I saw my chance to escape. But I wouldn’t have made it without you. I owe you everything.” His father, overcome with gratitude, handed Cleo an envelope with a check that made her knees nearly give out.
“Please, sir, this is too much,” she stammered, but Mr. Atkinson insisted, “It’s a small thank you for saving our son.” He glanced at her belly and added gently, “No child should enter this world with a mother who has to worry about providing.” Tears filled her eyes as Archie leaned forward, proposing that she lead a new community safety initiative for their family’s foundation—an effort to foster more people like her, who aren’t afraid to help.
As Cleo accepted their offer and watched the convoy leave, she felt an unfamiliar lightness, the burdens of the past few months finally lifting. She glanced down at her belly and whispered, “Did you hear that, little one? Mommy’s night job just got a big upgrade. And we did it by just being human.”
Walmart alters course: Drops self-checkout expansion amidst customer concerns
The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
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