Hotel Concierge Denies Room to Dirty Man, Unaware He’s the CEO Undercover – Story of the Day

Concierge Watson sneers at a smelly traveler and refuses him a room at the luxury Grand Lumière Hotel. When the traveler returns looking dapper, Watson realizes his mistake could cost him more than just his job.

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Rain pelted the windows of the Grand Lumière Hotel, but that didn’t stop the lobby’s chandeliers from gleaming. The opulent atmosphere could never be overshadowed by the weather.

The hotel’s concierge, Mr. Watson, stood ramrod straight behind the polished marble reception desk.

His keen eyes scanned the lobby, ensuring every detail met the exacting standards of the five-star establishment. Nothing was out of place… until…

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

The doors swung open, letting in a gust of wind and a few pelts of rain into the hardwood floors. But it was the bedraggled figure that made Mr. Watson wrinkle his nose.

A man stumbled toward the desk, leaving muddy footprints in his wake.

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His clothes were soaked through and hung limply from his frame. His scraggly beard as well as the stench of wet dog and stale cigarettes told the concierge that he hadn’t washed in days.

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

Mr. Watson’s nose wrinkled further. “May I help you?” he asked in a clipped and cold tone.

The man looked up. “Please,” he croaked weakly, “I need a room for the night. My car broke down a few miles back, and I’ve been walking in this downpour for hours.”

“I’m afraid that won’t be possible, sir,” Mr. Watson shook his head. “We have no vacancies at the moment.”

“But surely there must be something. I can pay whatever the rate is. I just need a place to sleep and dry off.”

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For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

“As I said,” Mr. Watson repeated, his lip curling, “we have no rooms available for someone in your… condition. Perhaps you might try the motel down by the highway. I’m sure their standards would be more… accommodating.”

The man’s face fell and his shoulders slumped. But for a small second, anger flashed in his eyes. “I see,” he said quietly. “Thank you for your time.”

He turned and trudged back toward the doors.

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

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Mr. Watson watched him go, then called for a bellhop. “Call maintenance to clean this up,” he ordered, gesturing to the muddy footprints. “We can’t have the lobby looking like a pigsty.”

As the young bellhop hurried to comply, Mr. Watson smiled, satisfied about keeping that dirty man away from his hotel.

But his actions would soon come back to haunt him.

For illustration purposes only | Source: Midjourney

For illustration purposes only | Source: Midjourney

***

An hour later, the lobby doors swung open once more. Mr. Watson looked up, ready to greet another guest with his practiced smile.

To his surprise, a well-dressed man strode confidently toward the desk. His suit was impeccably tailored, his shoes shone with a mirror-like gleam, and his salt-and-pepper hair was neatly combed.

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It took Mr. Watson a moment to recognize the face beneath the expertly trimmed beard. His eyes widened in shock as he realized it was the same man he had turned away earlier.

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

The man approached the desk with a slight smile playing on his lips. “Good evening,” he said smoothly. “I’d like a room for the night, please.”

Mr. Watson swallowed hard. “Of course, sir,” he managed to say. “May I ask what happened to… your previous attire?”

“Ah, yes,” the man chuckled. “I found a truck stop down the road with showers and a small clothing shop. Amazing what a little soap and a clean suit can do, isn’t it?”

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For illustration purposes only | Source: Pexels

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Mr. Watson nodded stiffly, looking away, and tapped at his computer in search of an available room. “We have a standard room on the third floor,” he said.

“That will do nicely,” the man replied.

As Mr. Watson processed the reservation, he couldn’t help but add, “I must say, sir, you clean up rather well. It’s like night and day.”

“Yes, well, appearances can be deceiving, can’t they?”

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

Mr. Watson handed over the key card and nodded, pursing his lips. “Indeed they can. Enjoy your stay, Mr…?”

“Bloomington,” the man supplied. “Thank you, I’m sure I will.”

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Mr. Bloomington walked away, and Mr. Watson watched. There was a tightening in his chest that he couldn’t explain… as if he had made a mistake.

But he wouldn’t apologize. His job was to maintain the cleanliness, prestige, and reputation of the hotel, so all their clients had to, at least, look the part.

For illustration purposes only | Source: Midjourney

For illustration purposes only | Source: Midjourney

Still, throughout Mr. Bloomington’s stay, Mr. Watson went out of his way to avoid the man. When forced to interact, he was curt and dismissive.

On the third day of Mr. Bloomington’s stay, Mr. Watson was overseeing the breakfast service in the hotel’s elegant dining room.

He moved from table to table to ensure each guest was satisfied with their meal and experience. As he approached Mr. Bloomington’s table, he overheard a conversation that made his blood run cold.

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For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

“Yes, that’s right,” Mr. Bloomington was saying into his phone. “I’ve been here for three days now, observing operations incognito. I think I’ve seen enough to make some necessary changes.”

Mr. Watson froze. Incognito? Changes? Who exactly was this Mr. Bloomington?

As if sensing his presence, Mr. Bloomington looked up and met Mr. Watson’s shocked gaze. He smiled, but there was no warmth in his eyes.

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For illustration purposes only | Source: Pexels

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“Ah, Mr. Watson,” he said smoothly. “Just the man I wanted to see. Would you join me for a moment?”

His heart began racing at the request. It was said with such authority that the tightening in his chest happened, and a hint of intuition hit his thoughts.

Was Mr. Bloomington more important than the concierge imagined?

Numbly, Mr. Watson sank into the chair across from Mr. Bloomington. The man leaned forward and started speaking in a low but firm voice.

For illustration purposes only | Source: Midjourney

For illustration purposes only | Source: Midjourney

“I don’t believe we’ve been properly introduced,” he said. “My first name is Charles, but you can keep calling me Mr. Bloomington. I recently acquired this hotel chain, and I’ve been visiting each property to assess their operations firsthand.”

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The color drained from Mr. Watson’s face as the full impact of his actions over the past few days hit him. “You’re… you’re the new owner?” he stammered.

Mr. Bloomington nodded gravely. “That’s correct, and the CEO. And I must say, Mr. Watson, I’ve been less than impressed with what I’ve observed here, particularly concerning your treatment of guests you deem… unworthy.”

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

Mr. Watson opened his mouth to protest, but no words came out. He sat there, fish-mouthed and pale, as Mr. Bloomington continued.

“A hotel’s primary function is to provide hospitality to all its guests, regardless of their appearance or circumstances. Your behavior has been not only unprofessional but cruel. Is this really the image we want to project to our clientele?”

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“No, sir,” Mr. Watson whispered, chastened. “It’s not.”

The new CEO stood and nodded to the side. “Follow me.”

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For illustration purposes only | Source: Pexels

***

Minutes later, Mr. Watson stood in Mr. Bloomington’s new temporary office, which was formerly the hotel manager’s space.

The CEO sat behind the desk, and his fingers drummed against the polished, sleek hardwood surface.

“Mr. Watson,” he began, “I hope you understand the gravity of your actions. This hotel has always prided itself on providing exceptional service to all our guests. Your behavior over the past few days has fallen far short of that standard.”

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For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

Mr. Watson nodded, but couldn’t speak. He was ready for the inevitable: losing his job, which he’d held for over 15 years.

“I’m glad you recognize that. Now, the question is, what are we going to do about it?”

“Sir?” Mr. Watson looked up, surprised.

“I believe in second chances, Mr. Watson. More importantly, I believe this experience can be a valuable lesson not just for you, but for our entire staff. Are you willing to learn from this and help implement changes to ensure it never happens again?”

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For illustration purposes only | Source: Pexels

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“Yes, sir,” Mr. Watson said, breathless as relief flooded through him. “Absolutely. I’ll do whatever it takes to make this right.”

“Good.,” the new CEO nodded. “Then here’s what we’re going to do…”

Over the next few weeks, the Grand Lumière Hotel transformed. New policies were put in place that required equal treatment for all guests, regardless of appearance.

If they could pay, they could have a room.

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

Hoping to prove his worth, Mr. Watson developed a training program to help staff recognize and overcome their biases.

Furthermore, to work on himself, the concierge began volunteering at a local homeless shelter.

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Slowly but surely, the atmosphere in the hotel began to change. Guests from all walks of life were welcomed with genuine warmth and respect.

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For illustration purposes only | Source: Pexels

The staff worked together more cohesively since their workplace no longer seemed to value certain people over others.

But Mr. Watson’s new outlook on his job was yet to be tested.

***

One rainy evening, much like the night that had started it all, the concierge stood at his familiar post behind the reception desk.

For illustration purposes only | Source: Pexels

For illustration purposes only | Source: Pexels

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The doors swung open, and a bedraggled traveler entered, seeking shelter from the storm.

For a second, Mr. Watson’s old instincts surfaced, but he schooled himself and adopted a warm smile. “Welcome to the Grand Lumière,” he said kindly. “How may we assist you this evening?”

As he helped the grateful guest check in, Mr. Watson caught Mr. Bloomington’s eye across the lobby.

For illustration purposes only | Source: Midjourney

For illustration purposes only | Source: Midjourney

The CEO nodded approvingly.

Mr. Watson let out a small sigh and continued working. Times had changed at the Grand Lumière Hotel, and he was glad not to have wasted his second chance.

This work is inspired by real events and people, but it has been fictionalized for creative purposes. Names, characters, and details have been changed to protect privacy and enhance the narrative. Any resemblance to actual persons, living or dead, or actual events is purely coincidental and not intended by the author.

The author and publisher make no claims to the accuracy of events or the portrayal of characters and are not liable for any misinterpretation. This story is provided “as is,” and any opinions expressed are those of the characters and do not reflect the views of the author or publisher.

“There’s not one piece that I didn’t go out and buy or that I can’t tell you a story about.”

Millionaires are Jamie Lee Curtis and her spouse Christopher Guest. However, for the past 30 years, the famous couple has made the decision to reside in the same stunning home.

In December 2022, Jamie Lee Curtis and Christopher Guest celebrated their 38th wedding anniversary. Throughout their marriage, they have resided in the same home. Annie and Ruby, their children, grew up in the beautiful house.

Jamie Lee Curtis is a Hollywood royalty, descended from actor Tony Curtis and actress Janet Leigh. She developed a prosperous acting career by following in their footsteps and starring in beloved films like “Halloween” and “Freaky Friday.”

Curtis has received recognition for her exceptional acting abilities throughout her career. She was previously nominated for a Golden Globe for the sitcom “Anything But Love.” She was raised in Los Angeles, first as an adult and subsequently with her parents.

Curtis is one of the few well-known writers who has won over critics and book lovers in addition to her acting profession. She became well-known for writing children’s books when she released “When I Was Little: A Four-Year-Old’s Memoir of Her Youth” in 1993.

Books that her kids inspired

Actor-Filmmaker Christopher Guest is credited by Curtis with inspiring her two children. The basis for her second novel, “Tell Me Again About The Night I Was Born,” which was released in 1996, came from the adoption of their oldest child, Annie.

Jamie Lee Curtis and Ruby, formerly known as Thomas Guest during the Premiere Of Walt Disney Animation Studios' "Wreck-It Ralph" at the El Capitan Theatre on October 29, 2012 | Source: Getty Images

She co-wrote the New York Times best-selling book “Today I Feel Silly and Other Moods That Make My Day” two years later. She wrote “Is There Really a Human Race?” in 2006, drawing inspiration from Ruby, her adoptive daughter.

HER MATERNITY WITH CHRISTIPH GUEST

Since 1984, Curtis and her spouse have been joined in marriage. She has expressed her gratitude to the man countless times, and she is thrilled to spend the rest of her life with him. On their 36th anniversary of marriage, she wrote:

“My hand is in his.” Both then and now. Our children, families, and friends were the connections in our emotional chain, guiding us through both success and failure.

Curtis previously talked candidly about the instant she realized she would marry Guest. The actress made it real when she saw his photo in a Rolling Stone publication in 1984, right before the premiere of “This Is Spinal Tap.”

The actress claimed that she gestured to a picture of Guest sporting a plaid shirt. She pointed at him and informed her companion that she would marry that man even though she had never seen him before.

Curtis decided to take a chance and called Guest’s agent the very following day. If Guest was interested, she asked him to phone her and gave him his number.

Sadly, he never phoned, and she continued living her life and dating other men. She drove to Hugo’s restaurant in West Hollywood after they broke up. She looked up there and noticed Guest three tables away.

She waved back to Guest when he had finished waving. He raised his hand and gave a shrug as he stood up to go. He phoned her the very next day, and they went on their first date a few days later.

After a few months, Guest took a plane to New York City to record “Saturday Night Live” for a whole year. They were totally enamored with one another at the time, and they haven’t looked back.

The 1920s Spanish Colonial Revival house that Curtis entered in 1992 would end up being her first residence. Regarding the interior design of the home, the actress said, “There’s not one piece that I didn’t go out and buy or that I can’t tell you a story about,” acknowledging that at the time she thought she could make any place beautiful.

For Guest, however, it was not. Curtis revealed that he would frequently display disdain in his facial expressions when house hunting. But he was different for this particular property.

He began examining the eucalyptus trees around the house and its terracotta roof tiles before concluding that they ought to buy it. He would subsequently say that the home’s park-like environment had pleased him.

Despite being built in 1929, the house had not been modified when the previous owners moved in. As a result, they enlisted Jan McFarland Cox’s assistance to revitalize the house, which is now light and spacious.

The house is filled with traces of Curtis’s two children. She combined aspects of a more modern zen design with those of an ancient traditional Mediterranean home.

Curtis and Guest’s belief that fusing old and new is an integral part of who they are is reflected in the home. The home serves as an inspiration for the children’s book author to produce works of art.

The couple worked with architect Michael B. Lehrer and his wife Mia on renovations and landscape design while they were renovating the home before moving in. Before remodeling the master bedroom and bathroom, they started on adding bedrooms for their kids.

After remodeling the basement level, Lehrer opened up the kitchen to create a family area—a location that Curtis refers to as “the emotional center of the house.” She asked Cox to design interiors that highlighted the Mediterranean roots of the home.

Curtis and Guest are positive that they have brought happiness into the house. “I think it’s like anything: it’s a work in progress,” a guest once said. This house will continue to exist.

It’s true that Curtis uses wall art, hanging fabric dividers, and kitchen towels to hang inspirational sayings to keep the home lively. Timeless hardwood furnishings that maintain the Mediterranean aesthetic perfectly complement their home’s light and airy ambiance.

Curtis and Guest created a devoted household, but they also shared a profound understanding of what it meant to be “home” with one another. When I pull up and see that you are home, I feel protected, the actress once wrote a song for her husband.

She feels that the song’s words, despite their simplicity, perfectly capture what it means to be in a long marriage. She values the security that comes from knowing her spouse is home and that she is not by herself.

Now that they are empty nesters, Curtis and Guest take solace in their time spent together. Their daughter Ruby changed from her prior identity as Thomas, and their oldest daughter Annie is now married.

At the age of 25, Ruby, the second of Curtis’s two children with Guest, made the decision to transition. With Ruby teaching her to reject the notion that gender is fixed, Curtis is ecstatic for her children.

Ruby married in 2022 in the same manner that Annie is already married. Curtis was pleased to announce that she presided over her daughter’s wedding.

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