I never expected a trip to Walmart to turn into a showdown over my wheelchair, with a stranger demanding I give it up for his tired wife. As the situation spiraled and a crowd gathered, I realized this ordinary shopping day was taking an extraordinary turn.
I was cruising down the aisles in my wheelchair, feeling pretty good after scoring some deals, when a guy—let’s call him Mr. Entitled—blocked my path.
“Hey, you,” he barked, “My wife needs to sit down. Give her your wheelchair.”
I blinked, thinking it was a joke. “Uh, sorry, what?”
“You heard me,” he snapped, gesturing to his wife. “She’s been on her feet all day. You’re young, you can walk.”
I tried to keep my cool. “I actually can’t walk. That’s why I have the chair.”
Mr. Entitled’s face turned red. “Don’t lie to me! Now get up and let my wife sit down!”
My jaw dropped. I glanced at his wife, who looked mortified.
“Look, sir,” I said, patience wearing thin, “I need this chair to get around. There are benches near the front of the store.”
But he wasn’t having it. He stepped closer, looming over me. “Listen here, you little —”
“Is there a problem here?”
I’ve never been so relieved to hear a Walmart employee’s voice. A guy named Miguel appeared, looking concerned.
Mr. Entitled whirled on Miguel. “Yes! This girl won’t give up her wheelchair for my tired wife. Make her get out of it!”
Miguel’s eyebrows shot up. “Sir, we can’t ask customers to give up mobility aids. That’s not appropriate.”
Mr. Entitled sputtered. “What’s not appropriate is this faker taking up a chair when my wife needs it!”
People were starting to stare. Miguel tried to calm things down, speaking in a low tone. “Sir, please lower your voice. We have benches available. I can show you where they are.”
But Mr. Entitled was on a roll. He jabbed a finger at Miguel’s chest. “Don’t tell me to lower my voice! I want to speak to your manager right now!”
As he ranted, he stepped back—right into a display of canned vegetables. He stumbled, arms windmilling, and went down hard.
CRASH!
Cans went flying everywhere. Mr. Entitled lay sprawled on the floor, surrounded by dented tins of green beans and corn. For a moment, everything was silent.
His wife rushed forward. “Frank! Are you okay?”
Frank tried to get up, but slipped on a rolling can and went down again with another crash.
I couldn’t hold back a laugh. Miguel shot me a look, fighting a smile too.
“Sir, please don’t move,” Miguel said, reaching for his walkie-talkie. “I’m calling for assistance.”
Frank ignored him, struggling to his feet again. “This is ridiculous! I’ll sue this whole store!”
By now, a small crowd had gathered. A security guard and a manager appeared, taking in the scene—Frank standing unsteadily, cans everywhere, Miguel trying to keep things calm.
“What’s going on here?” the manager asked.
Frank opened his mouth to rant again, but his wife cut him off. “Nothing,” she said quickly. “We were just leaving. Come on, Frank.”
She grabbed his arm and started pulling him towards the exit. As they passed me, she paused. “I’m so sorry,” she whispered.
Then they were gone, leaving a mess of cans and confused onlookers in their wake.
The manager turned to me. “Ma’am, I’m so sorry for the disturbance. Are you alright?”
I nodded, finding my voice. “Yeah, I’m fine. Just… wow. That was something else.”
He apologized again and started organizing the cleanup. People began to disperse, but a few helped pick up cans.
An older woman approached me, patting my arm. “You handled that so well, dear. Some people just don’t think before they speak.”
I smiled. “Thanks. I’m just glad it’s over.”
As the commotion died down, I decided to finish my shopping. No way was I letting Frank ruin my entire trip. I rolled down the next aisle, trying to shake off the residual tension.
“Hey,” a voice called out. I turned to see Miguel jogging up to me. “I just wanted to check if you’re really okay. That guy was way out of line.”
I sighed. “Yeah, I’m alright. Thanks for stepping in. Does this kind of thing happen often?”
Miguel shook his head. “Not like that, no. But you’d be surprised how entitled some people can be. It’s like they forget basic human decency when they walk through the doors.”
We chatted for a bit as I continued shopping. Miguel shared some of his own customer service horror stories, which honestly made me feel a bit better. At least I wasn’t alone in dealing with difficult people.
As I left the store, I couldn’t help but shake my head at the whole experience. What a day. But you know what? For every Frank out there, there are way more decent folks—like Miguel, that nice older lady, and curious kids.
I headed home, my faith in humanity a little battered but still intact. And hey, at least I had a wild story to tell. Plus, I got some free cereal out of the deal. Silver linings, right?
If you see a purple butterfly sticker near a newborn, you need to know what it means
Only weeks after Millie Smith and Lewis Cann learned they were having twin baby girls, they learned that only one would survive.
On April 30, after 30 weeks of a high-risk pregnancy, Smith delivered identical twins, Callie and Skye, the latter who lived only three hours.
Later in neonatal intensive care unit (NICU), Callie slept without her sister in the incubator, with her loving and grieving parents watching over her. In the unit with other babies, an overwhelmed mom of healthy newborn twins innocently told Smith that she was “so lucky” to not have two babies.
Crushed by the words, the new mom couldn’t find the words to explain her loss. Then, she realized that Skye’s legacy was to help other families who lose a child, and it came in the form of a purple butterfly.
In November 2015 Millie Smith and partner Lewis Cann found out they were having their first Child. Smith, who has twins in the family, said she had a “gut feeling” about having a duo and 10 weeks later, doctors confirmed she was expecting identical twin girls.
Less than two weeks after the excitement of knowing they would double the children in their home, the British couple were devastated to learn that one of their babies had a fatal condition and wouldn’t survive after birth.
“During the scan, the doctor didn’t say anything. I was very excited and loved seeing the little babies, but she was silent. Both Lewis and I immediately knew there must be a problem,” Smith said.
Doctors shared the news that one of the babies had anencephaly, which according to the Centers for Disease Control and Prevention (CDC) affects about one in 4,600 babies across the U.S. It’s a serious birth defect where a baby is born without parts of the brain and skull, and “almost all babies born with anencephaly will die shortly after birth.”
Knowing that one baby would die soon after birth, and that there were risks involved for their other baby, the couple decided to move forward with the extremely high-risk pregnancy.
Over the next several months, Smith and Cann named their twins Skye and Callie. “We knew that Skye needed to have a name before she was born,” Smith said. “Knowing she would only survive for seconds or minutes, I wanted her to be named during that time.”
The meaning behind “Skye,” she explained “was somewhere we knew she would always be, that we could look up at the sky and remember our baby.”
When Smith went into labor after only 30 weeks on April 30, she needed an emergency C-section. To help navigate the loss, the couple had a “bereavement midwife” during the birth, and they were put I a special room the called the “Daisy Room,” where families can spend time with a baby before and after she/he passes.
“When the girls were born, they both cried. This was a huge moment, as we were told that Skye would not make a noise or move,” said Smith, who was thankful to have three hours with Skye before she died. “We were cuddling Skye when she passed away. This was the worst moment in our lives. I have never ever felt heartbreak like that before. But I am proud that she fought for so long to spend time with us.”
Born premature, Callie had to stay in NICU while she gained some strength and also in the unit were three other sets of twin.
“Most of the nurses were aware of what had happened, but as time passed, people stopped talking about Skye. After about four weeks, everyone acted as though nothing had happened, meaning the families around me had no idea about our situation,” Smith recalled.
One morning, a stressed mother whose twins were also in NICU, harmlessly said to Smith that she was “so lucky” to not have twins.
“None of the other parents knew what had happened or anything about Skye. The comment was completely innocent and more out of humor…They weren’t to know that I did at one point have two.” Smith continued, “But the comment nearly broke me. I ran out [of] the room in tears and they had no idea why. I didn’t have the heart to tell them what had happened. A simple sticker would have avoided that entire situation.”
It was in that moment Smith realized she had to create something that would speak for parents who had just lost a baby, ensuring the misunderstanding never happens again.
She designed a poster for the NICU explaining both hospital personnel and visitors that any incubator with a purple butterfly on it means that one or more babies, in a set of multiples were lost.
“I chose butterflies, as I felt it was fitting to remember the babies that flew away, the color purple because it is suitable for both boys or girls,” said Smith.
The purple butterfly concept–now under the Skye High Foundation–has spread to hospitals in several countries around the world.
Callie is now a lively, happy seven-year-old, and twin’s memory lives in purple butterfly cards along with other initiatives to help families with babies like Skye all over the world. The purple butterflies now come in numerous forms, like ornaments, cards, blankets, stuffed animals and more.
“Ultimately I will never be able to stop this from happening but the more support groups we can set up and put things in place like the stickers the better it will be. It’s the hardest thing anyone has to deal with,” Smith said.
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