Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
‘Outdated, punishing rules’ – Mom fights for son, 8, to keep his long hair despite schools rejecting him
We can all connect to school regulations, even though our recollections of school can be both happy and sad. It’s a turbulent time filled with highs and lows.
While some regulations, such as prohibiting jewelry during sporting events, make sense, it seems wasteful of resources and misses educational opportunities for the children engaged to send someone home with excessive makeup or because they brought in a particular soda.
Schools’ stringent policies on children’s appearance frequently conflict with the moments in their lives when they desire to stand out and express themselves.
These regulations may have gone too far for one mother and her kid and may have prevented an 8-year-old boy from receiving a quality education.
Model scouts are drawn to Farouk James of London, England, because of his gorgeous head of hair. He’s done photo sessions in Italy and New York and is currently employed as a child model.
However, his look has only caused problems for him in the classroom; because of the length of his hair, he has been turned down by several schools.
James’s mother, Bonnie Miller, claims that she was informed that her older brother’s hair was too short while he was in school.
According to Bonnie, Farouk’s father is from Ghana, and his parents didn’t cut his hair until he was three years old due to cultural customs.
Bonnie told CBS News, “At that point, he was attached— and so was I, to be honest— with his beautiful hair.” “We only retained the hair.”
The family resides in the UK, where the majority of schools have a regulation prohibiting boys from having long hair, even if girls are permitted to.
According to Bonnie, it is against children’s human rights to have them cut their hair.
His mother Bonnie posted on Instagram, saying, “I will not give up trying to persuade governments to put legislation in place to protect children from these outdated, punishing rules.”
“You reject Farok even though he hasn’t done anything wrong! When his friends are all admitted to the universities he so much wants to attend, he will have to say goodbye to them.
Bonnie even created a Change.org petition to outlaw hair prejudice in the United Kingdom as a result of this circumstance.
Bonnie declared, “We’re assembling a real team and dubbed it the Mane Generation.” “We will battle this until these regulations are altered. And it’s not limited to the United Kingdom; it’s worldwide.
With over a quarter of a million followers, Farouk’s mother runs an Instagram account that highlights his life as a playful boy and child model.
But even with all the love and support he receives on the internet, they continue to get hate mail. Following her discussion of the family’s effort to find a school that will accept Farouk and his hair on the well-known U.K. TV morning show “This Morning,” Bonnie claimed she received a lot of harsh feedback.
Bonnie remarked in May of last year, “This is mental health week, so I’m surprised to be receiving lots of negative comments about Farouk’s hair.”
“Farouk does not keep his hair long at my request, but it is a God-given aspect of him, and he will not cut it to please anyone.”
Bonnie contends that since many schools forbid braids and dreadlocks, the dress codes for boys and girls in schools are antiquated and occasionally discriminatory.
The mother promises that she will never give up on getting acceptance for Farouk, his hair, and all the other kids who face prejudice for wishing to show their identity and cultural background.
Farouk’s hair is an integral part of who he is, and in 2022, it will not be acceptable for those entrusted with our children’s education to reject a child because of the color of their hair. These regulations ought to be outlawed.
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