Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
My Neighbor Was Complaining That I Went Out Bra-Less, I Responded With a Petty Revenge
Sometimes, our relationship with our neighbors may be just epic. There’re people who dislike literally everything, and they may add a grain of salt to our lives by their permanent claims. Such thing happened to our today’s heroine, who wrote a letter to our editorial to tell us about an absurd claim from her neighbor. The woman, however, never lost her temper and provided her neighbor with an epic feedback that she will probably not be able to forget.
A woman wrote to us to tell her, nearly dramatic, story.
A young woman, 20, has written a letter to our editorial. She told us about an incident that happened to her recently, and she revealed how she handled it, in a very unusual way. The woman began her story, saying, that she lives in a college dorm and their accommodation is arranged in a way that they have all-female floors.
The woman revealed that, by some reason, she has always been quarreling with her neighbors, who are her fellow groupmates. They live next door to her, and they have always been complaining about everything and anything.
She wrote, «Sometimes, it really looked like these 4 ladies hated me, for nothing. I barely talked to them, and we hadn’t had anything in common with them. I can’t remember doing anything wrong to them, but they would still always tease me and complain about me to our principals. I tried to remain calm, always ignoring their remarks and complaints, until one day.»
The woman faced the most absurd claim in her life from her dorm neighbors.
The young lady goes on with her story, saying, that in that group of people, who were permanently dissatisfied with her only existence, there was an «informal leader», a girl named Donna. She has been very nasty since their first meeting in the dorm, and she had always been the source of never-ending complaints about our heroine.
The woman wrote, «Donna has a boyfriend, who doesn’t attend our college, and, despite the strict rules for visitors, they breach all of them, and he comes to her room regularly. I knew about that, and I was never complaining about this, because I didn’t want to be like these people. But Donna was purposefully provoking me for some reactions.»
«She was spreading the rumors that I was a light-minded person and that I was trying to seduce her boyfriend, which wasn’t true at all, I just didn’t care about him and I even didn’t pay attention on what he actually looked like. If someone asked me to point at him in a crowd, I’d never do that, because I wouldn’t even recognize him. All these rumors were just rumors, and Donna was trying to make a stir, obviously, and to grab some of other people’s attention.»
Donna paid an immense attention even to our heroine’s outfits.
The woman wrote, «One day, I left my room and went down the hall to the water fountain. I refilled my water bottle, and returned back to my room. At that moment, I was wearing a red tank top and no bra. My top was fitted, but it wasn’t see through. There was a group of people hanging out in the hall, but I didn’t pay a lot of attention. An hour later, I got a violent knock on the door and there was Donna, and she was shouting at me from the beginning.»
The woman goes on, saying, «Donna was totally furious, and she shouted that if I go out into the hall again I must put a bra on. She said that her boyfriend was out there, and he was staring at me.»
The woman admitted that she has always been super non-confrontational, but this time she was fuming. She didn’t show her emotions at that moment, but she already knew what to do next.
The woman’s petty revenge came instantly.
The fed up woman wanted to compromise at first. She wrote, «I saw no problem in wearing a bra, but then I just thought that this unfair attitude would go on and on, until I react to it somehow. Next time they would complain about anything else, not less absurd than this time. I wasn’t just ready for this, I wanted to live a normal life from then on. So, I did what Donna wanted me to do, but in my own way.»
The woman revealed, «As soon as Donna asked me to wear a bra, I did this next time I left my room. But I was wearing jeans and my sports bra, and nothing else. So, technically, I did what she wanted me to do, I wore a bra.»
«Her eyes were very wide when she saw me going to the bathroom like this. But she didn’t say anything anymore. She was obviously shocked and couldn’t provide any arguments against my actions. The floor was all-female, no men were ever allowed there, and if she was the person who breached the rules, she was the one who would handle the consequences then.»
And here’re the stories of 15 people, whose revenge to their offenders was so smart, that it deserved to be called an art.
Preview photo credit bruce mars / Unsplash
Leave a Reply