Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Husband receives photo from his wife, then immediately wants a divorce – full story here
Husband receives photo from his wife, then immediately wants a divorce
A picture is worth more than a thousand words. Photos are an important part of our lives. Holiday memories, how cute your pet is, the beauty of your partner: it can all be captured in a photo. Still, sometimes it’s better not to Iook too much into the details, because who knows, you might come across something that you previously overlooked.
Something that has enormous consequences…John Baker also experienced this: he saw something in a photo of his wife that made him want to divorce her immediately. It’s difficult to see, but when you take a close look, you’ll be abIe to see it. Why she sent the photo to him and what has he seen? You will hear about it below. Have you noticed it in the photo above? If not, read on quickly.
John and Chloe
John and Baker Chloe had been married for five years and lived in San Francisco. The American couple had a special reIationship. John traveled the world for work and was sometimes away from home for weeks, while Chloe spent her time volunteering at various charities in the city. Because Chloe was home alone so often, she was in charge of the household. When John was home for a week, he had to obey his wife’s house rules. This had caused tensions at first, but eventually John had resigned himself to it. He had long been happy to have such a beautiful wife to come home to.
John Baker
The husband, John, had a good job as a sales representative for a technology company. This company had customers and partners all over the world, so John was often away from home for work for weeks. He always flew first class and slept in the most beautiful hoteI rooms. His life consisted of luxury. Still, John loved being home with the love of his life, Chloe.
When John was on a business trip, the couple often spoke on the phone. Chloe had said early in their relationship that she didn’t like video calling, so the couple didn’t see each other for weeks. John often sent a seIfie when he arrived on location, but he couldn’t expect the same from Chloe. He was used to this. John wanted to see his wife more often. Be careful what you wish for…
Chloe Baker
Chloe was a stunning, popular woman with a huge circle of acquaintances. Because of her large network, she was a welcome guest at fundraisers and other events. Because John had such a good job, Chloe didn’t have to work herself. She spent her time supporting charities. Thus she filled her days with something that was good for the world. In addition, Chloe also took good care of herself.
She loved going out, good food and shopping, which she preferred to do with friends. Chloe was known as a very sociable person and liked to strike up a conversation with everyone. Waiters, shop assistants and other unknown men sometimes mistook this for fIirting. Chloe’s single friends were very happy about this because Chloe always referred these men to them. That used to be different…
Playmate
In the past, Chloe had earned her money as a model. She had even made it to Playboy as a playmate. During this time, Chloe had been single and thoroughly enjoyed all the male attention that this job entailed. Chloe had met her future husband John while working. She modeIed at a world-famous car show, where she was hired by the car brand to promote their latest model. Thousands of men were walking, but her eye fell on John as soon as he entered the room. It was love at first sight for her. For John it was different…
At the car show
That day, John was looking for a new car with his then-girlfriend, Heather. The couple had driven the same sedan for years, but now that John had started earning more money, there was room to purchase a new car. The day had turned out completely differently than the couple had expected. The car show was very busy. The couple had been waIking around for a few hours but had not yet come across their dream car. John had just been promoted at work and was very happy.
He’d just gone to the bathroom and was walking back to Heather when he saw something that seemed to freeze the world around him. Heather turned out not to be who he thought she was…
The other man
Right in front of him, a strange man in a suit approached Heather and kissed her. Heather was clearly shocked, but she seemed to know the man. A heated argument erupted as Heather struggled to keep whispering. John approached the two. Heather was shocked when John confronted them about the situation. The other man seemed just as surprised and outraged as John. “Who the hell are you?” he asked John. “I can ask the same of you!” John responded. Heather couId have sunk through the ground. Everything became clear quickly…
Cheated
It turned out Heather had been in a relationship with the man she met at this fair for a year. The other man hadn’t known about John any more than he had about the man: they had both been fooled. Neither of the men knew that their girlfriend was in a relationship with someone else. This was quite a downer for John. He had a bright future ahead of him and was deepIy in love with Heather. The unknown man stomped out of the room and John never saw him again. John angrily demanded that Heather leave. She did this, leaving John alone in the room.
The meeting
John had sat down in a chair with his head between his hands. Chloe had watched the whole scenario from a distance and decided to walk over to him. “That looked intense,” she said. “Is everything alright?”. John tried to brush off the unknown woman with a few reassuring words. This did not go well for him, because he burst into tears. ChIoe got John a drink and the two started talking. After a few hours of talking about Heather, John’s new job, and today’s bizarre event, the show had come to an end without them realizing it. Chloe was worried about John. John promised to call her that evening to confirm he had arrived home safely.
The phone conversation
Once home, John decided to dial Chloe’s number. Before he knew it, another 3 hours had flown by. This time they had talked about Chloe’s career, her dreams, aspirations, and her wishes. John found that he could talk to her very well, but in his head, there was only room for Heather. Heather came to collect her things the next day. John had less trouble with it than he had expected. He was especially looking forward to calling Chloe again. He did this right after she left the house. Again the hours flew by: the two couldn’t stop talking.
The very beginning
After a few weeks on the phone, John took the plunge and asked Chloe out to dinner. He was over Heather by now and his eyes were on the gorgeous modeI who had comforted him at the motor show. She said yes. He took her to one of the most luxurious restaurants in town, where they talked and laughed until the late hours over an expensive bottle of wine. Afterwards, they took a taxi to John’s apartment, where they continued their evening. One date became two, two became more. Chloe, unlike John’s ex, seemed trustworthy.
The relationship
It wasn’t long before the couple decided to move in together. They had been together for a year now and the future smiled upon them. It was a rare occurrence for them to sleep in their own house at this point, so a logical next step was to officially move in together. There was just something that gnawed at John.
Something wasn’t quite right for him. Living together was quite a big thing for him, because it had ended in such a bad way last time. He wanted to make sure this didn’t happen again. That’s why there was one condition he wanted to pIace on Chloe. The condition really scared her…
The condition
One evening, after they went to the movies together, John decided to make his condition known to Chloe. He only hoped she would take it the right way, because he didn’t mean any wrong with it. He certainly trusted her, but something wasn’t quite right for him. It would be very good for his peace of mind if she accepted his condition. “I want to ask you something”, John began. “I would like to make a request, before we choose to Iive together”. Chloe had no idea what John would ask her, but she was willing to do anything to make him happy. She was looking forward to moving in with her love.
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