Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Mix Vaseline with Banana and You’ll Be Shocked! If Only I Knew This Sooner
It might sound unusual at first, but mixing Vaseline and banana creates one of the easiest and most effective skin treatments you can make at home. This simple combo works like a natural beauty secret—hydrating, softening, and reviving the skin without any harsh chemicals.
Why Banana?
Bananas are rich in vitamin A, vitamin C, and natural enzymes that:
- Brighten the skin
- Reduce the appearance of fine lines
- Gently exfoliate and renew dull or dry areas
Why Vaseline?
Vaseline acts as a powerful moisture barrier, locking in hydration and protecting the skin. It softens rough patches and helps repair dry or damaged skin—especially in areas like elbows, knees, heels, and hands.
The Magic Banana-Vaseline Mask
Ingredients:
- 1/2 ripe banana (mashed)
- 1 teaspoon Vaseline
Instructions:
- Mash the banana until smooth.
- Add Vaseline and mix well until it becomes a creamy paste.
- Apply the mixture to your face, hands, feet, or any dry areas.
- Leave it on for 15–20 minutes.
- Gently wipe off with a warm, damp cloth and pat dry.
Use 2–3 times a week for soft, radiant, and deeply hydrated skin.
What to Expect
With regular use, you may notice:
- Smoother, brighter skin
- Fewer dry patches and flakiness
- A natural glow without needing expensive creams
Simple, Affordable, and Shockingly Effective
Sometimes the best skincare treatments are hiding in your kitchen drawer or bathroom shelf. This banana and Vaseline trick is gentle, natural, and works wonders—especially if your skin needs a little extra love.
Now that you know, you won’t want to go a day without it!
Leave a Reply