Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Helen Mirren Unveils a Stunning New Haircut at the Cannes Film Festival
Helen Mirren, widely celebrated for her remarkable acting talent, continues to captivate audiences with her elegance and daring sense of style. At 77, the legendary actress proved once again that she knows how to make a statement.
Mirren turned heads at the 2023 Cannes Film Festival with an unexpected and jaw-dropping appearance. The 1923 star graced the red carpet in a custom-designed, floor-length blue gown by Del Core. The dress featured a belted waist, a plunging neckline, and exquisite silver jewelry, including a chandelier-style necklace, which added a touch of sophistication.
While her gown was dazzling, it was her vibrant blue hair that stole the spotlight. Typically known for her natural grey locks, Mirren opted for a bold blue-purple ombre this time, styled in an elegant updo to enhance its dramatic effect.
As a brand ambassador for L’Oréal Paris, Mirren gave a subtle nod to the brand by carrying a hand fan emblazoned with the slogan “#WorthIt.” This playful accessory added a touch of personality to her already striking look.
This isn’t the first time Mirren has experimented with her hair. In 2019, she rocked red hair at the same festival, sparking conversation about her fearless approach to fashion and beauty. Mirren embraces her natural grey hair with pride but enjoys keeping her style fresh and unexpected.
Beyond her fashion choices, Mirren has also embraced the digital age. Encouraged by her co-star Vin Diesel, she joined Instagram in 2016, gaining millions of followers with her charming and candid posts. “Vin and his team introduced me to Instagram,” she shared in an interview. “I wasn’t really aware of it at the time, but they encouraged me to give it a try.”
Helen Mirren continues to inspire audiences with her versatility, confidence, and timeless sense of style. Her Cannes appearance is yet another reminder of why she remains a true gem in Hollywood.
Share this article with fellow fans to spread the word about her fabulous new look!
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