Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
1-Month-Old Twin Brothers Found Dead Alongside Their Mother Amidst Hurricane Helene’s Devastation
Kobe Williams, 27, tragically lost her father after making a serious vow to shield her newborn twins, Khyzier and Khazmir, from Hurricane Helene’s fury. Kobe, who was hoping to protect her one-month-old sons from the storm’s destructive force, sought shelter in her home in Thomson, Georgia, but fate had other ideas.
Kobe and her twins were the youngest known victims of Hurricane Helene, which ripped through Georgia, killing 33 people and leaving a path of destruction in its wake. Their family was devastated by the storm, which had already wreaked havoc over the Southeast of the United States.
She had a conversation with Obie Williams, Kobe’s father, mere moments prior to the unfortunate event. Kobe told him that she would heed his instructions and take cover in the toilet with her babies when the storm grew stronger. However, Obie received no response when he attempted to reach her again after a short while.
Later, after navigating over broken power lines and fallen trees, Kobe’s brother arrived at her house. When he got there, he discovered an unbelievable sight of destruction—a big tree had fallen through the roof, right where Kobe and her pups had taken refuge. Not one of them made it.
Kobe, a devoted and resilient mother, had postponed her aspirations to become a nurse assistant in order to focus on raising her sons. Her family is now forced to mourn the premature deaths of a mother and two innocent people due to one of the deadliest storms in American history.
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