The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
My Blood Ran Cold When I Opened My Husband’s Drawer the Day After Moving In
Freya was excited to start her new life as a newlywed and moved into her husband George’s family estate. However, a warning from Valerie, the maid, about George’s secret life quickly shattered their vows.
Brimming with post-wedding joy, I moved into my husband’s enchanting family home, complete with high ceilings, arches, fountains, and flowers everywhere.
George had wanted me to settle in before we left for our honeymoon in the South of France.
Yet, things weren’t as perfect as they seemed. From the start, the maid, Valerie, gave me looks that seemed to say, “You don’t belong here.” I tried to shake it off, determined to stay. Valerie would have to get used to it.
A few days into moving in, I decided to make breakfast for my new family. The house was massive, and George’s younger siblings still lived at home, so I prepared a large meal.
Valerie watched me closely in the kitchen, making me nervous. When I reached for my phone to look up egg recipes, it was missing.
“Have you seen my phone?” I asked Valerie, certain it had been on the table in front of her.
Valerie barely glanced at me and shook her head.
“I’d hurry up with the breakfast if I were you,” she said coldly. “The family expects it on the table before they come downstairs.”
Taking her advice, I finished the breakfast as Valerie left the kitchen.
I eventually found my phone on the seat Valerie had just vacated. The message on the screen turned my world upside down:
Check your husband’s drawer. The top left one, specifically. Then RUN!
My heart pounding, I made my way to our bedroom, the warning replaying in my mind. Valerie had tidied the room and folded our clothes from the night before.
I hesitated before opening the drawer, dreading what I might find. What secrets was George hiding?
Inside, I found a stack of letters tied with a faded ribbon and an old key. The letters, written by my husband, were to someone named Elena.
I sat on our bed and read through them all — each letter spoke of a love and future he promised to someone else.
With each word, my heart shattered. The last letter was a goodbye, dated just three days before George proposed to me.
And the key?
“Do you know what this key is for?” I asked Ivy, George’s younger sister, when it didn’t fit any locks in our room.
“Oh, I think it’s for the attic,” she said, inspecting the key. “It has to be; that was George’s favorite room. It’s always been so dark and drafty to me. I haven’t been there in years.”
I found my way to the attic. It was just as dark and drafty as Ivy had said.
But when I turned on the light, I was horrified.
The walls were covered in photographs of George and a woman — presumably Elena. Their love was evident in every picture, mocking me and our marriage.
I collapsed into the only armchair in the room, overwhelmed. Then I saw an ultrasound on the wall beneath a photograph of George and Elena dancing in a courtyard.
George and Elena had been expecting a baby. Of course, they had.
How had he hidden this from me for so long?
I examined each photograph, grappling with the reality that George had abandoned Elena and their unborn child.
“Freya?” came a soft voice from the doorway.
“Valerie,” I said, suddenly cautious.
“You weren’t supposed to find out this way,” she said sympathetically.
“You knew about this?” I asked, unsure how to react.
She nodded slowly.
“Elena is my sister. She thought you deserved to know the truth. She gave me the letters, and I put them in George’s drawer this morning.”
“And the baby?” I asked, my voice trembling.
Valerie leaned against the wall and explained. When the family was planning their Christmas party two years ago, Valerie had asked Elena to help with the cleaning.
“They immediately hit it off and fell in love. But when Elena found out she was pregnant and that the baby had Down syndrome, George didn’t want to be involved.”
Valerie explained that George had wanted to marry Elena out of love, but when he learned about the baby’s condition, he saw them as a burden.
“He promised to fight for her with his family, but everything changed.”
We then went to the living room where the family was gathered — George was absent. I told his parents about the letters and the attic full of photographs.
Valerie revealed everything about Elena and her baby.
When we finished, George walked in, clearly having overheard the conversation.
“Is this true?” his father demanded.
George’s silence was a damning admission.
His family quickly disowned him. George was cut off, and his inheritance was redirected to support Elena and her unborn child.
As for me?
I was granted a swift divorce — George didn’t even contest it, broken by the loss of his wealth. My ex-in-laws gave me a fresh start with assets initially meant for George.
I sold some of the assets and founded an organization to support children with disabilities, ensuring Elena’s baby was well cared for. Valerie manages the foundation with input from me and George’s mother, who cut ties with her son the moment she learned about the baby.
What would you have done if you were in my shoes?
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